Assessor Resource

BSBPMG513A
Manage project quality

Assessment tool

Version 1.0
Issue Date: May 2024


This unit applies to those responsible for managing and leading a project in an organisation, business or as a consultant.

The project manager operates according to assigned authority levels, and is responsible for own performance and the performance of others.

The project manager may undertake the work in the context of an organisation program and/or portfolio of projects.

This unit has generic application for projects in a range of industries, organisations and contexts.

In the context of this unit a project is defined as involving:

a comprehensive, detailed and integrated project management plan

a formal communications plan

a dedicated and project-based budget

formal and planned engagement with a wide range of stakeholders

a documented risk, issues and change-management methodology

a quality plan with assurance and control processes

a project team-based environment.

This unit describes the performance outcomes, skills and knowledge required to manage quality in projects. It involves determining quality requirements, implementing quality control and assurance processes, and using review and evaluation to make quality improvements in current and future projects.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

successfully managing project environment so that quality outcomes are achieved for a project of sufficient complexity to demonstrate the full range of performance requirements

applying a range of quality management tools, techniques and methodologies.

Context of and specific resources for assessment

Assessment must ensure:

access to project documentation, which includes quality criteria and evidence of quality monitoring and improvement practices

consideration of feedback from project stakeholders regarding project quality management.

Method of assessment

A range of assessment methods should be used to assess practical skill and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate

oral or written questioning to assess knowledge of strategies for managing project quality and their application in different situations

analysis of candidate responses in addressing case studies and scenarios that present project quality-management issues and problems

review of quality requirements of project plan

review of implementation of agreed changes to ensure continuous quality improvement

evaluation of review of project outcomes against performance requirements.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

analytical skills to monitor achievement of project outcomes against quality criteria

communication and leadership skills to:

motivate staff and convey expectations

ensure outcomes are met

literacy skills to develop quality objectives and criteria

mentoring skills to boost performance.

Required knowledge

quality management theory

quality assurance and control techniques, tools and methodologies

quality roles and responsibilities in project management

methods for managing performance and continuous improvement

relevant legislation, codes and national standards, including:

award and organisation agreements and industrial instruments

industry codes of practice

legislation from all levels of government that affects business operation, especially in regard to work health and safety (WHS) and environmental issues, equal opportunity, industrial relations and anti-discrimination.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Quality objectives may include:

client definition of ‘fit for purpose’

explicit and assumed performance requirements

negotiated trade-offs between cost, schedule and performance

organisation, client or sponsor requirements

requirements of other stakeholders

those quality aspects that may impact on customer satisfaction.

Standards may include:

Australian and international standards

enterprise and industrial agreements

industry codes of practice

industry standards

organisational policy, systems and procedures

regulations and legislation.

Quality-management plan may include:

authorisations and responsibilities for quality control

continuous improvement processes

applicable standards

measurable quality metrics for process and product

quality data recording and maintenance

reliability and validity requirements.

Quality-management methods, techniques and tools may include:

benchmarking

brainstorming

charting processes

control charts

defining control

flowcharts

histograms

Pareto charts

processes that limit and/or indicate variation

root cause analysis

run charts

scattergrams

selection criteria

undertaking cost-benefit analysis.

Quality-assurance audit may include:

conformance to plan

conformance to standards

governance and decision making

independence and valid processes

maintenance of project records.

Assessing quality control may include:

monitoring conformance to product specifications

monitoring of regular inspections by internal or external agents

recommending ways to eliminate causes of unsatisfactory performance of products or processes.

Improvements may include:

formal practices, such as total quality management or continuous improvement

improvement by less formal processes that enhance both the product quality and processes of the project.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Determine quality objectives and standards with input from stakeholders 
Document in a quality-management plan the quality metrics for project and product output 
Select established quality-management methods, techniques and tools to resolve quality issues 
Distribute, discuss and support quality requirements with project team and stakeholders 
Include agreed quality requirements in the project management plan and implement as basis for performance measurement 
Undertake quality-assurance audit of project processes for compliance with agreed plans 
Assess quality control of project and product output according to agreed quality specifications 
Identify causes of variance to quality metrics and undertake remedial action 
Maintain a quality management system to enable accurate and timely recording of quality audit data 
Review processes and implement agreed changes continually throughout the project life cycle to ensure continuous quality improvement 
Review project outcomes against performance requirements to determine the effectiveness of quality-management processes and procedures 
Identify and document lessons learned and recommended improvements 

Forms

Assessment Cover Sheet

BSBPMG513A - Manage project quality
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

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Date:

Assessment Record Sheet

BSBPMG513A - Manage project quality

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: